I know we have all heard that thousands of times. And if you’re anything like me you will occasionally actually try to change it. But usually not until the problem or whatever caused the negative attitude forces me to make a choice; and this it at best a momentary reaction to the situation. No real attempt is made to change the root issue; how I initially responded to the situation.
I recently had the opportunity to make this choice. I had a client who had some missed expectations about the
deliverables of a project I was sponsoring. Things escalated very quickly and before I realized it they were extremely unhappy as was I with the situation. It took me bit, but I eventually picked up the phone, and began to long process of salvaging the relation ship and working things out. By the time the final phases of the project were coming to a close this client sent out a raving claim of satisfaction to all stakeholders and participants in the project. What changed? It
wasn’t the facts of the project. It was already well behind schedule and over budget. It was attitude. My team got together, restructured how we communicated with the client to better meet their expectations and set out to convey an attitude of servitude. We wanted the client to understand that their satisfaction of a job well done was extremely important to us.
Today’s application:Decide what things are in your realm of influence and what is not. Everyday we are faced with situations that are not as we had planned and threaten to derail us from our objective. As we are faced with these challenges each day plan for them. If you are focused on an objective plan for people, innocent people, and circumstances to get in the way. Don’t let them surprise you or affect how you feel. They are probably outside your circle of influence anyway.
As I write this my four year old son is running around the deck asking me if I want to play ball, eat snacks or go play a video game with him. I can either respond harshly to him and let him know that daddy has work to do or I can tell him I’d be happy to play with him is just a second. He runs off because he knows I will keep my word and we will play. This leads me to my next article - integrity. You can’t lead without it.